Since its inception in 1998, Brigade has focused on providing business process outsourcing (BPO) services and knowledge process outsourcing (KPO) services for global corporations. Brigade's global service delivery model provides clients with an opportunity to capture the competitive advantage of global labor markets to dramatically improve business processes while delivering them at substantially lower costs. By leveraging industry's best practices and methodologies such as ISO 9001:2000, ISO 27001:2005 and Six Sigma, Brigade has gained recognition as an expert at planning, implementing, operating and scaling outsourcing solutions in India. Brigade Solutions has over eight years of experience providing services to industry leaders. With a seasoned management team in place, delivery of business transaction services is distributed across multi-site delivery facilities in Hyderabad, India to improve the quality of its deliverables and reduce cost of services. Brigade was formed to address the support and service gaps many companies faced when dealing with the Internet experience. Since then, Brigade has acquired the capability and is currently providing a wide spectrum of BPO & KPO services - voice support, email, web chat and transactions. Brigade has the expertise to design, implement, train and maintain an entire customer support and service division for small to large corporations.